Support

Go to the Knowledge Bank tab (bottom navigation). Tap the + button and choose a PDF, document, or photo. The app will index your content and make it available for study sessions.

Check that you have granted StudyStriide microphone and speech recognition permissions in iOS Settings → StudyStriide. Also ensure you have a stable internet connection — the voice tutor requires a live connection to OpenAI.

After uploading, wait a few seconds for indexing to complete (the document status changes from "Processing" to the ready state). Then start a new session and make sure your document is selected in the study materials picker.

AI tutoring and voice sessions require an internet connection. You can still browse your uploaded materials and view session history offline.

Go to Settings (tap your profile icon) → Delete Account. This permanently removes your account, Knowledge Bank files, and all session data. This action cannot be undone.

See our Privacy Policy for a full breakdown. In short: your account details, the study materials you upload, voice audio and transcripts during sessions, your learning progress, your subscription status, usage analytics linked to your account ID, and — only if you allow it — precise location and step/distance totals for your study walks.

On the login screen, tap Forgot password? and enter your email address. You'll receive a reset link by email. The link is valid for 1 hour.

Yes. Your uploaded files are stored securely and are only used to power your own study sessions. To do that, they are processed by our AI provider, OpenAI, under its API data policies — you are asked to agree to this before your first session. We do not share your content with other users, and we do not use it to train AI models.